Shipping Policy

We ship exclusively through reputed courier agencies to ensure your order reaches you quickly and safely.

While we strive to ship all items together, it may not always be possible due to stock availability, product type, or courier limitations. If a split shipment is necessary, we will inform you accordingly.

Shipping Partners

We primarily ship through Blue Dart as selected during checkout.

For remote areas, we may ship through EMS Speed Post on special request. Acceptance depends on the postal service’s discretion and the safety of the item being shipped.

Shipping Time / Delivery Time

We aim to ship orders within the same day. Most orders are shipped within 24 hours.

• Orders are shipped from Monday to Saturday, excluding public holidays.
• Orders placed on Sunday are shipped on Monday.
• Orders placed before 1:00 PM are usually shipped the same day, excluding holidays.
• Blue Dart pickups are scheduled the same day if shipments are ready before 2:00 PM.
• Delivery within India typically takes 2–5 working days, depending on location and courier conditions.

Order Tracking

You can track your shipping status through the Track Your Order section on our website.

All items, including gifts, are shipped with an invoice as required under Indian tax regulations.

Guarantee / Warranty

All products carry a standard warranty unless otherwise mentioned on the product page or invoice.

If any defect is found within the warranty period, we may repair, replace, or refund the product after proper verification.

Exchange Procedure

To initiate an exchange, please follow these steps:

• Send clear photos or videos of the damaged or defective product for evaluation.
• Share your order reference number and issue details.
• After confirmation, we will guide you with return or exchange instructions.
• If a replacement is unavailable, a 100% refund may be issued after verification.

100% Refund / Replacement

We offer a 2-day window from the delivery date to report shipping damage, missing parts, or mismatched items.

Please raise a support request through our website or contact Customer Care with valid proof.

After verification, we will send replacement items at our shipping cost. If a replacement is unavailable, we will issue a full refund.

Canceling an Order

Order cancellation requests must be sent by email.

Only orders with Pending or Payment Verification status can be canceled.

Cancellations may incur a 5% bank charge due to payment gateway fees.

Return Guidelines

Before accepting a return, we may first attempt remote troubleshooting.

• Remote troubleshooting may be done through phone, WhatsApp, video call, or remote support tools.
• If the issue is not resolved, we may issue an RMA number for return.
• The RMA number must be clearly marked on the shipping box, not on the product packaging.
• A copy of the original packing list or invoice must be included.
• Unused defective items may be replaced after we receive and verify them.

Limits of Responsibility

A SQUARE is not responsible for improper installation, wrong wiring, wrong polarity, misuse, overvoltage, physical damage, or incorrect handling of products.

Please ensure correct installation procedures for all electronic components, modules, and devices.